Shipping policy
Processing & Handling Time:
Because The Jack of Brilliance is a small, single-artisan operation, every order is personally inspected, securely packed, and dispatched by hand.
Because The Jack of Brilliance is a small, single-artisan operation, every order is personally inspected, securely packed, and dispatched by hand.
- Orders are typically processed and dropped at the carrier within 2 to 3 business days of purchase.
- You will receive an automated email confirmation containing your official carrier tracking number the exact moment your shipping label is printed.
Domestic Shipping (United States):
- We ship nationwide using reliable, trackable services (typically USPS Ground Advantage or Priority Mail).
- Standard domestic delivery typically arrives within 3 to 5 business days once dispatched.
- All shipments are carefully packed in highly durable, discrete packaging to ensure your loose gemstones or rough parcels arrive in pristine condition.
International Shipping:
- Yes, we ship worldwide! International shipping rates are calculated automatically at checkout based on your destination country.
- Please note that international orders may be subject to local import duties, taxes, or customs fees upon arrival. These charges are the sole responsibility of the buyer. Delivery times vary by location but typically range from 7 to 21 business days.
Lost or Damaged Shipments:
Your investment is fully protected. In the extremely rare event that your package is lost in transit or arrives physically damaged by the carrier, please contact us immediately at TheJackOfBrilliance@gmail.com so we can resolve the issue swiftly for you.
Your investment is fully protected. In the extremely rare event that your package is lost in transit or arrives physically damaged by the carrier, please contact us immediately at TheJackOfBrilliance@gmail.com so we can resolve the issue swiftly for you.